1. Scope
This policy applies to industrial equipment supplied through our catalog channel. EPC engagements and project deliveries are governed by their separate signed contracts.
2. Acceptance period
Defects, damage or incorrect supply must be reported within 7 calendar days of receipt at the buyer's receiving location, with supporting photos and documentation.
3. Eligibility
Products must be in original, unused condition with all packaging and documentation intact.
Custom-ordered, special-order, or build-to-spec items are not returnable except for manufacturing defect.
Items damaged due to incorrect installation, misuse, or operation outside specified parameters are not eligible.
4. Defective on arrival
If an item is found defective on arrival, we will replace it at no cost to the buyer, including return shipping. Manufacturer warranty claims are handled by us on the buyer's behalf at no charge.
5. Buyer error
If a buyer wishes to return an item for reasons not related to defect or our error, shipping costs are borne by the buyer, and a restocking fee of up to 15% may apply depending on the product category.
6. Refund timing
Approved refunds are issued within 14 business days of receipt of the returned goods and inspection.
7. Contact
Email info@pc-cn.com to open a return case. Include the order reference, photos, and a brief description.